4.1 General Collection

We collect personal information through your interactions with us, including when you shop with us, engage with our digital services, or apply for a job.

4.2 Cookies and Other Technologies

We use cookies and similar technologies to enhance your browsing experience on our website. Cookies are small files stored on your device that allow us to recognize your device or browser. We use both session cookies (which expire after your session) and persistent cookies (which remain on your device until deleted).

Cookies help us:

• - Improve website functionality.
• - Measure the effectiveness of marketing campaigns.
• - Personalize content and advertisements.

Some third-party platforms (such as Google or Meta) may also place cookies on your device to track your activities on our site. For more details, please review their privacy policies.

You can manage cookies via your browser settings. However, disabling cookies may affect certain site features.

4.3 Social Media and Third-Party Websites

We may also collect information from social media platforms such as Facebook, Instagram, and LinkedIn. This includes content shared publicly or via private messages, which may include images, text, or feedback about our products and services.

4.4 In-Store Surveillance

We use video surveillance in our physical locations for security and safety purposes. These recordings are not shared with third parties unless required by law and are not made in areas where individuals have a reasonable expectation of privacy.

5.1 Direct Marketing

We may use your personal information for direct marketing purposes if you have consented to receive such communications. This may include emails, SMS, or social media messages about our products, services, and promotions that we believe may interest you.

You can opt out of marketing communications at any time by following the unsubscribe instructions provided in the messages or by contacting us directly.

5.2 Analytics and Display Advertising

We may anonymize and aggregate your data to assess shopping patterns and improve our offerings. Additionally, we may share anonymized data with trusted third parties, such as Google and Meta, to deliver targeted advertising.

5.3 Sharing Your Personal Information

We may disclose your personal information to third-party service providers who assist us in carrying out our business operations, such as:

• Payment processors
• Delivery services
• Marketing and survey agencies
• IT services and data storage providers

We may also share your information with related companies and other third parties when you have explicitly consented to such disclosure.

5.4 Overseas Disclosure

Some of our third-party service providers may operate outside of Australia. Countries where your data may be transferred include, but are not limited to, China, Germany, India, New Zealand, Singapore, Switzerland, the United Kingdom, and the United States.

We will ensure that any overseas transfer of personal information complies with applicable privacy laws and industry standards.

6.1 Online Security

We implement reasonable security measures to protect your personal information on our website. This includes encryption, secure servers, and other safety protocols. When shopping online, look for "https" in the URL and a secure connection symbol to ensure your information is protected.

6.2 Credit Card Security

We comply with the Payment Card Industry Data Security Standard (PCI DSS) when handling credit or debit card transactions. However, please avoid sending credit card details via email or unsecured forms, as they are not encrypted.

6.3 Security Measures

We take steps to safeguard your personal information, including:

• - Physical security of our facilities and records.
• - Technical measures such as passwords, antivirus software, and data backup.
• - Internal policies to ensure team members handle your data securely.

6.4 Data Retention

We store personal information only as long as necessary for its intended purpose or as required by law. Once no longer required, we will securely dispose of or anonymize your data.

6.5 Remaining Anonymous

You may choose to remain anonymous or use a pseudonym when dealing with us, although in some cases this may prevent us from providing certain services.